Success Case-Customized Level Switch Solution For Food Industry in Thailand

The customer of this cooperation is a Thai group company that focuses on providing spare parts assembly for the medical and food industries. During the production process, the customer needs to customize water tanks for the terminal and install level switches to ensure the accuracy and safety of liquid level detection.

The customer initially planned to purchase the side-mounted float level switch, but when communicating the parameter details, it was found that the diameter of the installation hole reserved on the tank was too small and even our minimum diameter float could not match it. If the tank body was forcibly modified, it would not only increase the cost, but also affect the integrity of the overall structure.

What Solution Does Wepower Provide?

Recommended Installing Tuning Fork Level Switch –WPX501 With Tri-clamp Connecting 

After understanding the customer’s actual situation, we suggested customer use a tuning fork level switch as an alternative. The fork type level switch changes through the vibration principle. When it comes into contact with the medium, the vibration frequency and amplitude of the tuning fork change, and these changes will be converted into a switching signal.

Although the price of vibration fork level switches is slightly higher, they have the following advantages:

• Easy Installation: The tuning fork level switch requires only a small installation space and perfectly fits the customer’s existing tank opening.
• High-precision Measurement: Based on the principle of vibration, the tuning fork switch can accurately detect liquid level changes and is not affected by foam, bubbles or medium density and conductivity.
• Maintenance-free Design: No mechanical moving parts, reduced wear, and more stable long-term use.
• Suitable For Food And Medical Industries: The material meets hygiene standards, is corrosion-resistant, and is suitable for high-cleanliness environments.

Customer Concerns and Technical Support

Since the customer had never used the fork type level switch before, he had doubts about its working principle and reliability. We helped the customer understand its measurement principle and long-term benefits through detailed technical descriptions and case demonstrations. Finally, the customer decided to purchase 4 sets tuning fork level switches for testing.

Efficient Delivery and Installation:

In order to ensure that the product arrived in Thailand in the shortest possible time, we responded quickly and the customer completed the installation and put our level switch into trial use in just 9 days after they place order to us. We are glad to see that our recommended tri-clamp size suits their remaining hole well too .

Small Tuning Fork, Big Synergy

After the trial, the customer reported that the level switches ran stably and had excellent performance, fully meeting their needs. Based on the success of this cooperation, the customer expressed his intention to import our products for promotion and sales in the Thai market, further deepening the cooperation between our two companies.

This cooperation not only solved the customer’s urgent needs, but also opened up potential business opportunities in the Thai market for us. In the future, Wepower Electronic will continue to provide customized, cost-effective industrial automation solutions to help global customers ensure and improve  their production efficiency.